Feb 202015


As an update on this…

Due to some issues (browser pop up behavior for example), with the Superfish Visual Discovery browser add-on, we have temporarily removed Superfish from our consumer systems until such time as Superfish is able to provide a software build that addresses these issues. As for units already in market, we have requested that Superfish auto-update a fix that addresses these issues.

To be clear, Superfish comes with Lenovo consumer products only and is a technology that helps users find and discover products visually. The technology instantly analyzes images on the web and presents identical and similar product offers that may have lower prices, helping users search for images without knowing exactly what an item is called or how to describe it in a typical text-based search engine.

The Superfish Visual Discovery engine analyzes an image 100% algorithmically, providing similar and near identical images in real time without the need for text tags or human intervention. When a user is interested in a product, Superfish will search instantly among more than 70,000 stores to find similar items and compare prices so the user can make the best decision on product and price.

Superfish technology is purely based on contextual/image and not behavioral. It does not profile nor monitor user behavior. It does not record user information. It does not know who the user is. Users are not tracked nor re-targeted. Every session is independent. When using Superfish for the first time, the user is presented the Terms of User and Privacy Policy, and has option not to accept these terms, i.e., Superfish is then disabled.

Mark Hopkins, Lenovo Support

That’s alright Mark, I’ve permanently removed Lenovo from my list of future suppliers. If I buy a Lenovo product, I’m going to insist the machine is delivered to me completely formatted of hardware and supplied with media to do a clean installation since it is clear you cannot be trusted to put an OS on a computer and not botch it in some manner.

I think there should be a law against this sort of bundling: too long machines have been delivered with crippling bloatware that either wastes system resources, causes security headaches or both. Sure, bundle some software, BUT ASK THE CUSTOMER BEFORE YOU INSTALL IT!