suncorp

Yep, that’s an actual email from my bank, as it appears in my email client.

What do I think?

• I think your HTML is unreadable to the lay person, text/plain ≠ text/html!
• I also happen to think HTML in email should be abolished, and the number of CSS hacks I see mentioned there for all kinds of different browsers seems to only confirm that opinion
• I think it’s stupid that you ask that we provide feedback, but then use no-reply@feedback.suncorp.com.au as your reply address
• Plus, I’m peeved you closed the Ashgrove branch and expect me to hike over to the Michelton branch … how long before that closes and I’m forced to move accounts to another bank?

Yeah… sorry, I’m not one of these “cashless society” advocates, in fact, anything but! Closing branches breaks that teller-customer relationship and leaves both parties more susceptible to impersonation because neither party is personally acquainted with the other.